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We have introduced new procedures at the centre including online booking to make things as safe as possible for staff and customers, so it is essential that everyone takes the time to read the details on this page including the FAQ’s which will answer any of your questions and address some of your concerns.
Sessions currently run every Saturday between 10.00 – 16:00.
For session dates, times and availability click below.
Each session runs from 10.00 – 16.00 and costs £15 per person.
Bookings can be made through the TBIWWC dedicated booking system here however we are now accepting walking up visitors also.
Following the lifting of restrictions their is now no set limit for the course.
If no spaces are showing on the date you wish to attend please contact the centre directly.
We ask that there are only two paddlers per eddy at any given time. We also ask all paddlers to follow social distancing rules both on and off the water. This means preparing to give way to upstream paddlers. We also ask that there is no intentional swimming and that slalom gate positions are not to be moved by paddlers, spectators or coaches.
Yes, please follow the link within your email confirmation and complete the online medical form and risk declaration forms.
Yes, customers can now book more than one slot in one transaction.
Yes, Northshore Watersports on site store will be open. Don’t forget the online store is open too.
Unfortunately not, following safety measures all customers must provide all of their own equipment.
On arrival please use the queuing system in place and sign in at reception following our contact free process. At this time we will not be issuing bibs but instead will be issuing a disposable band to attach to your buoyancy aid.
Unfortunately you will not receive a refund for the session.
There is a possibility that sessions could get cancelled, if the minimum number of people are not pre-booked.
If the session is cancelled you will receive a cancellation e-mail at least 24 hours before along with a full refund.
Our changing facilities are open for those who need them, however we do ask that visitors come ready for their activity wherever possible. Although the changing facilities are open, spaces are limited and we can’t guarantee you will be able to use these at the time of your activity.
Therefore we ask that paddlers change before travelling or get changed within their vehicle. Hand sanitiser will be available around the centre and in NorthShore Waterpsorts.
Yes, toilets will be available for customers only, please speak to a member of staff if you need to use the facilities.
Unfortunately the conveyor belt requires further maintenance following the initial expensive repair work that was carried out. We are currently in the process of repairing this and hope it will be operational again very soon.
Initially the short course will not be running however if it is we will make you aware on the booking system, which sessions include a short course release.
Yes there will be access to fresh water to rinse equipment down. This will be available by the back door of the centre.
Oasis Café will not be open during these sessions.